Terms and Conditions
1. Introduction
These terms and conditions, together with the documents referenced below (the “Terms”), govern the use of the current website (the “Website”) and all related or connected services provided through it (collectively, the “Service”). You should read these Terms carefully, as they contain important information about your rights and responsibilities when using the Website and form a legally binding agreement between you – our customer (the “Customer”) – and us. By accessing this Website and/or using the Service, whether as a visitor or as a registered user with an account (“Account”), you agree to comply with these Terms, including any updates that may be published from time to time. If you do not agree with these Terms, you must not access the Service or continue using the Website. The Service is owned by RBGAMING N.V., a limited liability company registered in Anjouan with company registration number 16077, with registered address at 120 King Street West, Toronto, Ontario, M5H 1J9, Canada, licensed in Anjouan for the provision of online games of chance.
2. General Terms
We reserve the right to update, revise, or amend these Terms, including any documents mentioned or linked below, at any time. You should return to this page regularly to review the current Terms and Conditions. Any amendments become binding and effective immediately after they are published on this Website. If you disagree with any changes, you must stop using the Service immediately. Continued use of the Website after such publication will be treated as your acceptance of the amended Terms. Any bets that have not been settled before the updated Terms take effect will remain subject to the previous version of the Terms.
3. Your Obligations
You acknowledge that whenever you access the Website and use the Service:
3.1. You are over 18 years of age, or you have reached the legal age at which gambling or gaming activities are permitted under the laws or jurisdiction applicable to you. We may request proof of age documents from you at any time.
3.2. You have legal capacity and are able to enter into a binding legal agreement with us. You must not access the Website or use the Service if you do not have such legal capacity.
3.3. You reside in a jurisdiction where gambling is permitted. You are not a resident of any country where access to online gambling by residents or by persons located in that country is prohibited. It is your sole responsibility to make sure that your use of the Service is lawful. Residents of restricted countries are not allowed to deposit or play.
3.4. You must not use a VPN, proxy, or any similar service, software, or device that hides, changes, or manipulates the identification of your true location.
3.5. You are the authorized holder or user of the payment method that you use.
3.6. You must make all payments to us in good faith and must not try to reverse any payment made, or take any action that may cause a payment to be reversed by a third party.
3.7. When placing bets, you may lose part or all of the money deposited to the Service in accordance with these Terms, and you will be fully responsible for any such loss.
3.8. When placing bets, you must not use any information obtained in violation of any law in force in the country where you were located when the bet was placed.
3.9. You are not acting for another person or for any commercial purpose, but only on your own behalf as a private individual in a personal capacity.
3.10. You must not attempt to manipulate any market, game, or element of the Service in bad faith or in any way that may negatively affect the integrity of the Service or our interests.
3.11. You must generally act in good faith toward us and the Service at all times, including in relation to all bets placed through the Service.
3.12. You, and where applicable your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
4. Restricted
4.1. You must not use the Service:
4.1.1. If you are under 18 years of age, or below the age of majority required under the laws of the jurisdiction applicable to you, or if you are not legally able to enter into a binding legal agreement with us, or if you are acting as an agent for or on behalf of a person under 18 years of age or below the applicable age of majority;
4.1.2. If you live in a country where access to online gambling by residents or by any person located in that country is prohibited;
4.1.3. If you are a resident of, or are accessing the Website from, any of the following countries: United States of America and its territories, France and its territories, Netherlands and its territories and countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, Germany, United Kingdom of Great Britain and Northern Ireland, Spain;
4.1.4. To collect nicknames, email addresses, or other information about other Customers by any means, including spam, unsolicited emails, unauthorized framing, or unauthorized linking to the Service;
4.1.5. To disrupt, interfere with, or improperly influence the activities of other Customers or the operation of the Service in general;
4.1.6. To promote unsolicited commercial advertisements, affiliate links, or other forms of solicitation, which may be removed from the Service without notice;
4.1.7. In any way that, in our reasonable opinion, may be considered an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with another Customer using the Service in order to gain an unfair or dishonest advantage;
4.1.8. To scrape our odds or infringe any of our Intellectual Property Rights; or
4.1.9. For any unlawful activity of any kind.
4.2. You may not sell or transfer your account to any third party, and you may not acquire a player account from a third party.
4.3. You may not transfer funds between player accounts in any manner.
4.4. We may immediately terminate your Account by written notice if you use the Service for unauthorized purposes. In certain circumstances, we may also take legal action against you.
4.5. Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and members of the immediate families of each are NOT permitted to use the Service for real money without prior consent from the Company Director or CEO. If such activity is discovered, the relevant account or accounts will be terminated immediately and all bonuses and winnings will be forfeited.
4.6. Card counting in blackjack is strictly forbidden and may lead to account suspension and the withholding of any related funds.
5. Registration
You agree that at all times when using the Service:
5.1. We reserve the right to reject any registration application at our sole discretion and without any obligation to provide a specific reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. To start betting through the Service or to withdraw winnings, we may require you to become a verified Customer by completing certain checks. You may be asked to provide valid proof of identity and any other document we consider necessary. This may include, but is not limited to, a photo ID, such as a passport copy, driver’s license, or national ID card, and a recent utility bill showing your name and address as proof of residence. We reserve the right to suspend wagering or limit Account functions until the required information is received. This procedure is carried out in accordance with applicable gaming regulations and anti-money laundering legal requirements. In addition, you will need to fund your Service Account through the payment methods listed in the payment section of our Website.
5.3. You must provide accurate contact information, including a valid email address (“Registered Email Address”), and keep this information accurate and up to date. It is your responsibility to maintain current contact details in your Account. Failure to do so may result in you not receiving important Account-related notices and information from us, including updates to these Terms. We identify and communicate with Customers through their Registered Email Address. Each Customer is responsible for maintaining an active and unique email account, providing us with the correct email address, and informing Company about any changes to that email address. Each Customer is fully responsible for protecting the security of their Registered Email Address and preventing its use by any third party. Company will not be responsible for any damage or loss alleged to result from communications between Company and the Customer through the Registered Email Address. Any Customer who does not have an email address reachable by Company may have their Account suspended until such an address is provided. We will immediately suspend your Account by written notice if you intentionally provide false or inaccurate personal information. We may also take legal action against you in certain circumstances and/or contact the relevant authorities, who may also take action.
5.4. You are allowed to register only one account with the Service. Accounts may be closed immediately if we find that you have multiple accounts registered with us. This includes accounts created or operated through representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties acting on your behalf. In such cases, all associated accounts will be closed and any remaining funds will be locked and withheld.
5.5. To confirm your identity and financial reliability, we may ask you to provide additional personal information, such as your name and surname, or use third-party information providers that we consider necessary. If any additional personal information is obtained from third-party sources, we will inform you about the data received.
5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that all bets, deposits, and withdrawals have been made by you. We recommend that you change your password regularly and never disclose it to any third party. Protecting your password is your responsibility, and any failure to do so is at your own risk and expense. You may log out of the Service at the end of each session. If you believe that any of your Account information is being misused by a third party, that your Account has been hacked, or that your password has been discovered by a third party, you must notify us immediately. You must also notify us if your Registered Email Address has been hacked, although we may require additional information or documentation to verify your identity. We will suspend your Account as soon as we become aware of such an incident. In the meantime, you remain responsible for all activity on your Account, including third-party access, whether or not such access was authorized by you.
5.7. You must not at any time transmit any content or other information from the Service to another Customer or any other party by screen capture or any similar method, nor display such information or content in a frame or in any other way different from how it would appear if the Customer or third party entered the URL for the Service directly into the browser line.
5.8. When registering, you will receive the ability to use all currencies available on the Website. These will be the currencies of your deposits, withdrawals, and bets placed and matched through the Service as described in these Terms. Some payment methods do not process all currencies. In such cases, a processing currency will be shown, together with a conversion calculator available on the page.
5.9. We are not obligated to open an Account for you, and the sign-up page on our Website is only an invitation to treat. It is entirely within our sole discretion whether to proceed with opening an Account for you. If we refuse to open an Account, we are not required to provide a reason for the refusal.
5.10. After receiving your application, we may contact you to request additional information and/or documentation so that we can comply with our regulatory and legal obligations.
6. Your Account
6.1. Accounts may support several currencies. In such cases, all Account balances and transactions will appear in the currency used for the specific transaction.
6.2. We do not provide credit for the use of the Service.
6.3. We may close or suspend an Account if you are not complying with these Terms, if we reasonably believe that you are not complying with these Terms, if this is necessary to protect the integrity or fairness of the Service, or if we have other reasonable grounds to do so. We may not always be able to provide prior notice. If your Account is closed or suspended because you have not complied with these Terms, we may cancel and/or void any of your bets and withhold any money in your Account, including deposits.
6.4. We reserve the right to close or suspend any Account without prior notice. Any contractual obligations that have already matured will, however, be honored.
6.5. We reserve the right to refuse, restrict, cancel, or limit any wager at any time and for any reason, including any bet that we believe may have been placed fraudulently to bypass our betting limits and/or system rules.
6.6. If any amount is mistakenly credited to your Account, it remains our property. Once we become aware of such an error, we will notify you and the amount will be removed from your Account.
6.7. If, for any reason, your Account becomes overdrawn, you will owe us the amount of the overdraft.
6.8. You must inform us as soon as you become aware of any errors related to your Account.
6.9. Please remember that betting is intended only for entertainment and enjoyment, and you should stop as soon as it is no longer enjoyable. You should never bet money that you cannot afford to lose. If you feel that you may have lost control of your gambling, you can self-exclude by going to the footer of our Website and selecting “Responsible Gambling,” which will direct you to our exclusion page. First, a 24-hour cooldown will be applied to your Account, which must be accepted by email. After the cooldown period ends, you will receive a follow-up email with additional self-exclusion periods to choose from.
6.10. By starting self-exclusion, you agree not to create another account, deposit or attempt to deposit funds, or place wagers on Rainbet. You also acknowledge that self-exclusion is a voluntary action and that Rainbet is not liable for any losses during the exclusion period.
6.11. Self-exclusion is a strict policy and cannot be reversed under any circumstances, as we are fully committed to encouraging responsible gambling.
6.12. Permanent account closure may only be completed through Customer Support after the 90-day exclusion period has expired.
6.13. If an Account is blocked due to a breach of responsible gambling policies, Rainbet is responsible for processing the withdrawal of any remaining balance. No rewards may be claimed after the block, as the Account will be permanently closed.
6.14. You may not transfer, sell, or pledge Your Account to another person. This restriction includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights, and/or claims connected to such assets, whether legal, commercial, or otherwise. The restriction also includes, without limitation, encumbrance, pledging, assignment, usufruct, trading, brokering, hypothecation, and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal person, foundation, and/or association in any form.
7. Deposit of Funds
7.1. All deposits must be made from an account, payment system, or credit card registered in your own name. Any deposits made in another currency will be converted using the daily exchange rate obtained from oanda.com, or at the prevailing exchange rate of our bank or payment processor, after which your Account will be credited accordingly. Some payment systems may apply additional currency exchange fees, which will be deducted from the amount of your deposit.
7.2. Fees and charges may apply to Customer deposits and withdrawals, and these can be found on the Website. In most cases, we absorb transaction fees for deposits to your rainbet-login.ca Account. You remain responsible for any bank charges you may incur when depositing funds with us.
7.3. Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits. Such deposits are not processed directly by us. If you deposit funds by credit card or debit card, your Account will be credited only if we receive approval and an authorization code from the payment issuing institution. If your card issuer does not provide authorization, your Account will not be credited with those funds.
7.4. You agree to pay in full all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make chargebacks, renounce, cancel, or otherwise reverse any deposits. If you do so, you will refund and compensate us for such unpaid deposits, including any expenses we incur while collecting your deposit. You also agree that any winnings from wagers made using charged-back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured, or otherwise protected by any deposit or banking insurance system, or any similar insurance system in any jurisdiction, including your local jurisdiction. Chargebacks may immediately result in Account termination, full balance forfeiture, and legal action where necessary. The player account does not earn interest on any funds held in it.
7.5. If you choose to accept any promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and the terms of each specific bonus.
7.6. Funds obtained from criminal, illegal, or unauthorized activities must not be deposited with us.
7.7. If you deposit using your credit card, we recommend that you keep a copy of the Transaction Records and a copy of these Terms.
7.8. Internet gambling may be illegal in the jurisdiction where you are located. If so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to understand the laws related to online gambling in your country of domicile.
7.9. Deposits made through unsupported cryptocurrencies or networks carry a high risk of being permanently lost. Rainbet cannot be held responsible for any funds lost as a result of such deposits.
8. Withdrawal of Funds
8.1. You may withdraw any cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is $15, or the equivalent in another currency, except in the case of account closure, where you may withdraw the full balance.
8.2. There are no withdrawal commissions if you roll over, or wager, the deposit at least one time. If you choose one of the available promotions, you will be required to place a wager equal to twice the standard amount.
8.3. We reserve the right to request photo ID, address confirmation, or additional verification procedures, such as requesting a selfie or arranging a verification call, for identity verification before approving withdrawals from your Account. We also reserve the right to carry out identity verification at any time during your relationship with us.
8.4. All withdrawals must be made to the original debit card, credit card, bank account, or payment method used to make the payment to your Account. We may, always at our own discretion, allow you to withdraw to a payment method that was not used for your original deposit. This will always be subject to additional security checks.
8.5. If you wish to withdraw funds but your Account is inaccessible, dormant, locked, or closed, please contact our Customer Service Department.
8.6. Please note that we cannot guarantee successful processing of withdrawals or refunds if you breach the Restricted use policy stated in Clauses 3.3 and 4.
8.7. All crypto deposits will be subject to a 1x wager lock.
9. Promotional Code/Affiliate links/Welcome offers
Usage/Streamers/Welcome Promotions and Restrictions
9.1. Prohibited Conduct: Abuse of promotional codes, Affiliate offers, Welcome offers, or Rewards, including but not limited to applying the same code across multiple accounts for system manipulation or bad-faith purposes, will result in forfeiture of all funds, winnings, and bonuses connected with or derived from such abuse.
9.2. Withdrawal Limitations: For welcome promo codes, the maximum withdrawable amount is $50. For promotional or Affiliate codes, the maximum amount transferable to normal balance after the wager lock is completed is $50. Any balance above this limit will be forfeited.
9.3. Lifting of Restrictions: Restrictions connected to a promotional code are removed once the balance attributed to that code is either fully withdrawn or depleted.
9.4. The deposit bonus promotion cannot be topped up by making an additional deposit. Doing so will remove your eligibility for the promotion and any pending bonuses.
9.5. Users must follow these terms to ensure fair and responsible use of promotional codes. Violations may result in enforcement actions, including forfeiture of funds and additional Account restrictions as described above.
9.6. The Welcome offer bonus is strictly limited to the Customer’s first account. If any pattern of abuse is detected, we reserve the right to confiscate all related funds and permanently block the Account.
9.7. Rainbet maintains a strict anti-abuse policy. Accounts detected as sharing the same IP address may be classified as abusive, and Rainbet reserves the right, at its sole discretion, to confiscate any funds linked to such accounts.
9.8. Affiliates may not operate or promote any SEO-driven site or domain that competes with Rainbet for organic traffic or branded search terms. Using such sites to redirect users to Rainbet through an affiliate link is strictly prohibited. Any activity intended to intercept, replace, or divert traffic already intended for Rainbet will result in loss of commissions and termination of the affiliate account.
10. Errors
10.1. If an error or malfunction occurs in our system or processes, all bets are rendered void. You are required to inform us immediately as soon as you become aware of any error involving the Service. In the event of communication errors, system errors, bugs, or viruses related to the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses, or claims arising from such errors. We reserve the right to void all relevant games or bets and take any other action needed to correct such errors.
10.2. We make every effort to avoid errors when posting bookmaker lines. However, if due to human error or system problems a bet is accepted at odds that are materially different from those available in the general market when the bet was made, or are clearly incorrect given the likelihood of the event occurring at that time, we reserve the right to cancel or void that wager, including a wager made after an event has started.
10.3. We have the right to recover from you any overpaid amount and to adjust your Account to correct any mistake. An example of such a mistake may include an incorrect price or an incorrectly entered event result. If there are insufficient funds in your Account, we may require you to pay the outstanding amount connected with any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce, or delete any pending plays, whether or not they were placed with funds resulting from the error.
11. Rules of Play refunds and cancellations
11.1. The winner of an event will be determined on the date the event is settled, and we will not recognize protested or overturned decisions for wagering purposes.
11.2. All posted results will be final after 72 hours, and no queries will be accepted after that period. Within 72 hours after results are posted, we will only reset or correct results due to human error, system error, or mistakes made by the referring results source.
11.3. If a match result is overturned for any reason by the governing body of the match within the payout period, all money will be refunded.
11.4. If a draw occurs in a game where a draw option is offered, all stakes on a team to win or lose will be lost. If a draw option is not offered, all users receive a refund in the event of a draw on the match. If no draw option has been made available, extra time will count if played.
11.5. If a result cannot be validated by us, for example if the feed broadcasting the event is interrupted and cannot be verified by another source, then at our election the wagers on that event will be deemed invalid and refunded.
11.6. Minimum and maximum wager amounts for all events will be determined by us and may change without prior written notice. We also reserve the right to adjust limits on individual Accounts.
11.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We are not responsible for missing or duplicate wagers made by the Customer and will not consider discrepancy requests based on a missing or duplicated play. Customers may review their transactions in the My Account section of the site after each session to confirm that all requested wagers were accepted.
11.8. A matchup will have action as long as the two teams are correct, regardless of the League header under which it is placed on our Website.
11.9. The start dates and times shown on the Website for eSport matches are indicative only and are not guaranteed to be accurate. If a match is suspended or postponed and is not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception is any wager on whether a team or player advances in a tournament, or wins the tournament, which will have action regardless of a suspended or postponed match.
11.10. If an event is posted by us with an incorrect date, all wagers will have action based on the date announced by the governing body.
11.11. If a team uses stand-ins, the result remains valid because using stand-ins is the team’s choice.
11.12. Company reserves the right to remove events, markets, and any other products from the Website.
11.13. A detailed explanation of our sports betting rules is available on the separate page: SPORTS BETTING RULES
12. Communications and Notices
12.1. All communications and notices given by you to us under these Terms must be sent through a Customer Support form on the Website.
12.2. All communications and notices given by us to you under these Terms will, unless otherwise specified in these Terms, be posted on the Website and/or sent to the Registered Email Address that we hold in our system for the relevant Customer. The method of such communication will be at our sole and exclusive discretion.
12.3. All communications and notices given under these Terms by either you or us must be in writing, in the English language, and must be sent to and from the Registered Email Address in your Account.
12.4. From time to time, we may contact you by email to provide information about betting, special promotional offers, and other information from rainbet-login.ca. You agree to receive such emails when you accept these Terms during registration on the Website. You may opt out of receiving such promotional offers from us at any time by submitting a request to Customer Support.
13. Matters Beyond Our Control
We cannot be held liable for any failure or delay in providing the Service caused by a Force Majeure event that could reasonably be considered outside our control, despite our use of reasonable preventive measures. Such events may include an act of God, trade or labor dispute, power outage, act, failure, or omission of any government or authority, obstruction or failure of telecommunication services, or any other delay or failure caused by a third party. We will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring liability.
14. Liability
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, THAT YOU MAY SUFFER IF WE FAIL TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS, UNLESS WE BREACH DUTIES IMPOSED ON US BY LAW, INCLUDING WHERE WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE. IN SUCH CASE, WE WILL NOT BE LIABLE TO YOU IF THE FAILURE IS ATTRIBUTABLE TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS, SUCH AS PROBLEMS CAUSED BY COMMUNICATION NETWORK PERFORMANCE, CONGESTION, CONNECTIVITY, OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT; OR (III) ANY OTHER EVENTS THAT NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR PREVENTED EVEN WITH REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY, WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
14.2. IF WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED (A) THE VALUE OF THE BETS AND/OR WAGERS YOU PLACED THROUGH YOUR ACCOUNT IN RELATION TO THE RELEVANT BET, WAGER, OR PRODUCT THAT GAVE RISE TO THE LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.
14.3. WE STRONGLY RECOMMEND THAT YOU: (I) CAREFULLY CHECK THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT BEFORE USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING BY INSTALLING ANTI-VIRUS SOFTWARE.
15. Gambling By Those Under Age
15.1. If we suspect, or receive notice, that you are currently under 18 years of age, or were under 18 years of age, or below the age of majority required by the laws of the jurisdiction applicable to you, when you placed any bets through the Service, your Account will be suspended or locked to prevent further betting or withdrawals. We will then investigate the matter, including whether you have been betting as an agent for or on behalf of a person under 18 years of age or below the applicable age of majority. If we find that you: (a) are currently underage; (b) were under 18 years of age or below the applicable age of majority at the relevant time; or (c) have been betting as an agent for or at the request of a person under 18 years of age or below the applicable age of majority, all winnings currently credited or due to be credited to your Account will be retained. All winnings obtained from betting through the Service while underage must be paid to us on demand. If you fail to comply with this provision, we will seek to recover all costs connected with recovering such sums.
15.2. This condition also applies if you are over 18 years of age but are placing bets in a jurisdiction that sets a higher legal betting age and you are below that legal minimum age in that jurisdiction.
15.3. If we suspect that you are in breach of this Clause or are attempting to rely on it for fraudulent purposes, we reserve the right to take any action necessary to investigate the matter, including informing the relevant law enforcement agencies.
16. Fraud
16.1. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or criminal acts. We will withhold payment to any Customer where such conduct is suspected. The Customer shall indemnify us and shall be liable to pay us on demand all costs, charges, or losses sustained or incurred by us, including any direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation, arising directly or indirectly from the Customer’s fraud, dishonesty, or criminal act.
16.2. Where there is evidence or suspicion of system misuse or manipulation of our games to gain an unfair advantage over the house, a full investigation will be carried out. If the investigation confirms that abuse has occurred, all funds in the user’s Account will be confiscated and the Account will be permanently disabled. This policy is intended to protect the integrity and fairness of our gaming environment for all users.
17. Intellectual Property
17.1. Any unauthorized use of our name or logo may result in legal action being taken against you.
17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software, and business systems, referred to as the “Systems”, as well as our odds. You must not use your personal profile for your own commercial gain, such as selling your status update to an advertiser. When choosing a nickname for your Account, we reserve the right to remove or reclaim it if we consider it appropriate.
17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos, referred to as the “Marks”, and/or our odds in connection with any product or service that is not ours, that is likely in any way to cause confusion among Customers or the public, or that in any way disparages us.
17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title, or interest in or to the Systems or the Marks. All such rights, licenses, titles, and interests are specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.
18. Your License
18.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for your personal, non-commercial purposes only. Our license to you ends if our agreement with you under these Terms ends.
18.2. Except in relation to your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service and/or any content on it or software contained in it, unless expressly permitted by these Terms or otherwise on the Website. No information or content on the Service, or made available to you in connection with the Service, may be modified, altered, merged with other data, or published in any form, including through screen scraping, database scraping, or any other activity intended to collect, store, reorganize, or manipulate such information or content.
18.3. Any failure by you to comply with this Clause may also violate our or third parties’ intellectual property and other proprietary rights, which may expose you to civil liability and/or criminal prosecution.
19. Your Conduct and Safety
19.1. For your protection and the protection of all our Customers, posting any content on the Service, as well as any conduct connected with such content and/or the Service, that is unlawful, inappropriate, or undesirable in any way is strictly prohibited (“Prohibited Behavior”).
19.2. If you engage in Prohibited Behavior, or if we determine in our sole discretion that you are engaging in Prohibited Behavior, your Account and/or your access to or use of the Service may be terminated immediately without notice. Legal action may be taken against you by another Customer, another third party, enforcement authorities, and/or us in relation to such Prohibited Behavior.
19.3. Prohibited Behavior includes, but is not limited to, accessing or using the Service to: promote or share information that you know is false, misleading, or unlawful; carry out any unlawful or illegal activity, including any activity that furthers or promotes criminal activity or enterprise, violates another Customer’s or any third party’s privacy or other rights, or creates or spreads computer viruses; harm minors in any way; transmit or make available any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, or racially, ethnically, or otherwise objectionable; transmit or make available any content that the user has no right to make available under any law or contractual or fiduciary relationship, including content that infringes a third party’s copyright, trademark, or other intellectual property and proprietary rights; transmit or make available any content or material containing any software virus or computer or programming code, including HTML, designed to interrupt, destroy, or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware; interfere with, disrupt, or reverse engineer the Service in any manner, including intercepting, emulating, or redirecting the communication protocols used by us, creating or using cheats, mods, hacks, or any other software designed to modify the Service, or using software that intercepts or collects information from or through the Service; retrieve or index information from the Service using any robot, spider, or other automated mechanism; participate in any activity or action that, in our sole and entire unfettered discretion, results or may result in another Customer being defrauded or scammed; transmit or make available any unsolicited or unauthorized advertising or mass mailing, including junk mail, instant messaging, “spim”, “spam”, chain letters, pyramid schemes, or other forms of solicitation; create Accounts on the Website by automated means or under false or fraudulent pretenses; impersonate another Customer or any third party; or commit any other act that we reasonably consider contrary to our business principles. This list of Prohibited Behavior is not exhaustive and may be changed by us at any time. We reserve the right to investigate and take any actions that we, in our sole discretion, consider appropriate or necessary, including deleting Customer postings from the Service and/or terminating their Account, and taking action against any Customer or third party who directly or indirectly engages in, or knowingly permits another person to engage in, Prohibited Behavior, with or without notice.
20. KYC Policy of Rainbet
20.1. rainbet-login.ca reserves the right, at any time, to request any KYC documentation it considers necessary to determine the identity and location of a User. rainbet-login.ca also reserves the right to restrict the Service, payments, withdrawals, and access to funds if identity verification is not completed within 72 hours. The verification process may take up to 7 business days to be reviewed. Failure or refusal to pass the identity check will result in confiscation of funds. During this process, the user will have to enter certain basic details about themselves and upload: a copy of a government-issued photo ID, in some cases front and back depending on the document; a selfie of themselves holding the ID document; and a bank statement or utility bill. Once uploaded, the user will receive a “Temporarily Approved” status and the documents will be on our side. The “KYC Team” will then have 24 hours to review them and email the user about the outcome: approval, rejection, or request for more information, with no change in status. When the user has “Temporarily Approved” status, they cannot deposit more than EUR 500 in aggregate total during that time and cannot complete any withdrawal. Guideline for the “KYC Process”: Proof of ID Signature. If the country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries forming the Kingdom of the Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, Germany, United Kingdom of Great Britain, Northern Ireland, Spain. Full name must match the client’s name. The document must not expire within the next 3 months. The owner must be over 18 years of age. Proof of Residence: bank statement or utility bill. The country must not be a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries forming the Kingdom of the Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, Austria, United Kingdom of Great Britain, Northern Ireland, Germany, Spain, and Cyprus. Full name must match the client’s name and be the same as in the proof of ID. Date of issue must be within the last 3 months. Selfie with ID: the holder must be the same person as in the ID document above, and the ID document must be the same. The photo and ID number must match. Notes on the “KYC Process”: when the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number and an explanation are sent back to the user. Once all proper documents are in our possession, the Account is approved. “Other AML measures”: if a user has not passed KYC, they cannot make additional deposits or withdrawals of any amount. Funds cannot be transferred from your Rainbet Account to the Rainbet Account of another Player. If a user successfully passes the KYC process, the Account is reinstated. Failure to pass the KYC process or submission of falsified documents will result in permanent Account closure and forfeiture of all funds.
20.2. rainbet-login.ca reserves the right to withhold and freeze accounts of users who attempt to bypass verification by using fake documents or any other form of forgery.
21. Complaints
21.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department through the links on the Website and use your Registered Email Address in all communication with us.
21.2. NOTWITHSTANDING THE FOREGOING, WE ACCEPT NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION WITH.
21.3. If a Customer is not satisfied with how a bet has been settled, the Customer should provide details of the complaint to our Customer Service Department. We will use reasonable efforts to respond to such queries within a few days, and in any event we intend to respond to all such queries within 28 days of receipt.
21.4. Disputes must be submitted within three (3) days from the date the wager in question was decided. No claims will be accepted after this period. The Customer is solely responsible for their Account transactions.
21.5. If a dispute arises between you and us, our Customer Service Department will attempt to reach an agreed solution. If our Customer Service Department is unable to reach an agreed solution with you, the matter will be escalated to our management.
21.6. If all efforts to resolve a dispute to the Customer’s satisfaction fail, the Customer has the right to file a complaint with our licensing body Gaming Services Provider N.V.
22. Links to Other Websites
The Service may contain links to third-party websites that are not maintained by us, are not related to us, and are not under our control. Such links are provided only as a convenience to Customers and are not investigated, monitored, or checked by us for accuracy or completeness. Links to such websites do not imply any endorsement by us of, or any affiliation with, the linked websites, their content, or their owners. We have no control over, and no responsibility for, their availability, accuracy, completeness, accessibility, or usefulness. Accordingly, when accessing such websites, we recommend that you take the usual precautions when visiting a new website, including reviewing its privacy policy and terms of use.
23. Assignment
Neither these Terms nor any rights or obligations under them may be assigned by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, assign all or any part of our rights and obligations under these Terms to any third party, provided that such third party is able to provide a service of substantially similar quality to the Service, by posting written notice to this effect on the Service.
24. Severability
If any provision of these Terms is considered unenforceable or invalid by any competent authority, the relevant provision will be modified so that it can be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions will not be affected.
25. Breach of These Terms
Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue providing the Service to you, in either case without prior notice, if in our reasonable opinion you breach any material term of these Terms. Notice of any such action taken will, however, be provided to you promptly.
26. General Provisions
26.1. Term of agreement. These Terms remain in full force and effect while you access or use the Service, or while you are a Customer or visitor of the Website. These Terms will survive termination of your Account for any reason.
26.2. Gender. Words importing the singular include the plural and vice versa. Words importing the masculine gender include the feminine and neuter genders and vice versa. Words importing persons include individuals, partnerships, associations, trusts, unincorporated organizations, and corporations.
26.3. Waiver. No waiver by us, whether by conduct or otherwise, of any breach or threatened breach by you of any term or condition of these Terms will be effective against or binding upon us unless made in writing and duly signed by us. Unless otherwise stated in the written waiver, it will be limited to the specific breach waived. Our failure to enforce any term or condition of these Terms at any time will not be interpreted as a waiver of that provision or of our right to enforce that provision at any other time.
26.4. Acknowledgement. By accessing or using the Service after this point, you acknowledge that you have read, understood, and agreed to each and every paragraph of these Terms. As a result, you irrevocably waive any future argument, claim, demand, or proceeding to the contrary of anything contained in these Terms.
26.5. Language. If there is any discrepancy between the English language version of these rules and any other language version, the English language version will be considered correct.
26.6. Governing Law. These Terms are governed by the law in force in Anjouan.
26.7. Entire agreement. These Terms constitute the entire agreement between you and us regarding your access to and use of the Service, and supersede all prior agreements and communications, whether oral or written, relating to the subject matter of these Terms.
These Terms are written in English and may then be automatically translated into other languages for your convenience. The English version is our official version and takes priority over any other language version.